Most of Lily's ads walk the line between funny and groan-inducing — which is par for the course in the world of commercials, it seems like — but some are legitimately amusing. In one of these spots, Lily answers a man's questions before he even asks them. At first, it seems like this is because she's been getting the same responses all day. But then, the conversation takes a turn when she starts responding to his inner thoughts, even though they clearly have nothing to do with the AT&T deal they'd just been discussing.
Like the rest of the campaign, it's a slightly silly ad that highlights Lily's competence — and by extension, the competence of all AT&T customer service representatives — and charm. Overall, it ends up working better than other commercials, like the 2020 set, that bring attention to her abilities rather than the personalities of her customers.
